How long will it take for my item to get delivered?

Depending on the level of customization in your order will vary the time it takes to get to you. You will get your item(s) within 10-14 business days of ordering. Most items however will ship much faster than that.

 

NOTICE: Our store has products that are produced and shipped from different locations. If you order more than one item from us then most likely the items will arrive in separate packages. They will also sometimes arrive on different days. The delivery time of your product is stated on the sales page. Just remember that it is normal for your order to arrive in separate packages.

 

How can I track my order?

When you order with TopGiftDeals you are emailed out a unique order ID. You can look up your order any time here: https://www.TopGiftDeals.com/track  If you don't have the order ID you can also alternatively look up your order by email on that page.

 

We accidentally ordered the wrong size, how can we change it?

If the item hasn't been made yet, we can still change the size of it for you. If it's already been processed, then it's too late because it's already been made. Please contact support to see if they can get the size changed for you. Most people notice their mistake right after they order and we can get it switched for them pretty easily. Send us an email and we'll let you know.

 

The mug I received was broken, how can I get a new one?

Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo of the broken mug and your order details to  Support@TopGiftDeals.com  and we'll send you a new one!

 

I see duplicate charges on my credit card statement. How do I get them removed?

In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at  Support@TopGiftDeals.com